Steve James

Senior Vice President & Chief Marketing Officer at Fannie Mae

Steve James

Steve James

Senior Vice President & Chief Marketing Officer at Fannie Mae

Biography

Steve James is Fannie Mae’s Senior Vice President and Chief Marketing Officer. Reporting to the President, Mr. James leads marketing, communications, and community investment and engagement. His responsibilities include all marketing in support of the company’s single-family, multifamily, capital markets, and credit loss management businesses; leading the corporation’s digital marketing strategy, including oversight of all Fannie Mae’s social media and web properties; internal and external communications; corporate giving; and employee engagement and volunteer efforts.

Previously, Mr. James was Fannie Mae’s Senior Vice President of Strategy, Insights, and Marketing for our Single-Family Mortgage Business, where he was charged with delivering superior customer experiences to lenders, servicers, and investors. Mr. James was a driving force behind Fannie Mae’s successful journey toward customer-centricity, helping to transform our position amongst customers and key stakeholders. His responsibilities included strategy development, insight development, application of UX/design, marketing strategy development and execution, and leadership of single-family affordable housing initiatives.

Mr. James brings a wealth of marketing, product development, and strategy experience from companies such as Toyota, Capital One, and TIAA. Mr. James was Senior Vice President – Marketing at TIAA, where he led advertising, brand strategy, and consumer marketing. Before that, he was Managing Vice President – Consumer Bank Marketing at Capital One. His team was responsible for advertising campaign work, customer management, brand conversions, and marketing strategy for the consumer bank. Earlier in his career, he held marketing and strategy roles at Toyota and Lexus.

Mr. James holds a bachelor of science in marketing from Virginia Tech and an MBA with concentrations in Marketing and Finance from the Indiana University Kelley School of Business.

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Executive Vice President & Chief Operating Officer at Fannie Mae

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Chief Executive Officer at Fannie Mae

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Chief Legal Officer at Coinbase, Inc.

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President & Director at Blend Labs, Inc.

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President at Fannie Mae

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Vice President & Deputy General Counsel, Multifamily Legal at Fannie Mae

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Senior Vice President & Chief Risk Officer at Fannie Mae

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Senior Vice President & Chief Human Resources Officer at Fannie Mae

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Senior Vice President & Chief Credit Officer at Fannie Mae

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Executive Vice President & Head of Multifamily at Fannie Mae

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Steve James
Senior Vice President & Chief Marketing Officer at Fannie Mae
Career History
Senior Vice President & Chief Marketing Officer
Current

Federal National Mortgage Association is a government-sponsored company, which engages in the provision of liquidity for purchases of homes and financing of multifamily rental housing and refinancing existing mortgages. It operates through the Single-Family and Multifamily segments. The Single-Family segment offers liquidity to the mortgage market and increase the availability and affordability of housing for single families. The Multifamily segment includes guaranty fees on the mortgage and on the multifamily mortgage loans. The company was founded in 1938 and is headquartered in Washington, DC.

Managing Vice President-Consumer Bank Marketing
Prior
Senior Vice President-Marketing
Prior

Teachers Insurance & Annuity Association of America provides financial products and services. It offers retirement plans, mutual funds, annuities, life insurance, brokerage and trading services, managed accounts, and education savings. The company was founded by Andrew Carnegie in 1918 and is headquartered in New York, NY.

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