Gretchen K. Hiley

Chief Technology Risk Officer at Crawford & Co.

Gretchen K. Hiley

Gretchen K. Hiley

Chief Technology Risk Officer at Crawford & Co.

Biography

Ms. Gretchen K. Hiley is Chief Technology & Risk Officer at Crawford & Co.She received her undergraduate degree from Auburn University and a graduate degree from Auburn University.

Overview
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Relationships
RelSci Relationships are individuals Gretchen K. Hiley likely has professional access to. A relationship does not necessarily indicate a personal connection.

Operations Manager at Crawford & Co.

Relationship likelihood: Weak

Secretary at Crawford & Co.

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Country Manager at Crawford & Co.

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Interim Vice President-Global Marketing & Communications at Crawford & Co.

Relationship likelihood: Weak

Vice President at Crawford & Co.

Relationship likelihood: Weak

Vice President, Finance & Accounting at Crawford Canada Ltd.

Relationship likelihood: Weak

Vice President, Manager-US Property & Casualty Operations at Crawford & Co.

Relationship likelihood: Weak

Former Managing Director-Atlanta at Wells Fargo & Co.

Relationship likelihood: Weak

Crawford Global Markets at Crawford & Co.

Relationship likelihood: Weak

President & Chief Executive Officer at Broadspire Services, Inc.

Relationship likelihood: Weak

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Gretchen K. Hiley
Chief Technology Risk Officer at Crawford & Co.
Education

Auburn University (AU or Auburn) is a public university located in Auburn, Alabama, United States. With more than 25,000 students and 1,200 faculty members, it is one of the largest universities in the state. Auburn was chartered on February 7, 1856, as the East Alabama Male College, a private liberal arts school affiliated with the Methodist Episcopal Church, South. In 1872, the college became the state's first public land-grant university under the Morrill Act and was renamed the Agricultural and Mechanical College of Alabama. In 1892, the college became the first four-year coeducational school in the state. The curriculum at the university originally focused on arts and agriculture. This trend changed under the guidance of Dr. William Leroy Broun, who taught classics and sciences and believed both disciplines were important in the overall growth of the university and the individual. The college was renamed the Alabama Polytechnic Institute (API) in 1899, largely because of Dr. Broun’s influence. The college continued expanding, and in 1960 its name was officially changed to Auburn University to acknowledge the varied academic programs and larger curriculum of a major university. In 1964, under Federal Court mandate AU admitted its first African American Student. It had been popularly known as "Auburn" for many years. Auburn is among the few American universities designated as a land-grant, sea-grant, and space-grant research center.

Career History
Chief Technology Risk Officer
Current

Jim Crawford, an insurance claims manager, founded Crawford & Company in 1941 with the idea that an independent claims adjusting firm could provide insurers with a cost effective and efficient alternative to in-house adjusters. This concept came to Jim Crawford from watching different milk trucks make their morning rounds near his home. He thought, "What if an independent company carried the milk for multiple dairies in one truck? Wouldn't that be more efficient and less costly?" While the dairy companies failed to see his vision, Jim realized this concept could be applied to the claims adjusting process within the insurance industry. On May 27, 1941, he opened the first Crawford office in the Murrah Building in Columbus, Georgia. He founded his company on three principles: Honesty and Integrity Above All Hard Work Pays Knowledge and Creativity is Power With his company expanding rapidly, Jim Crawford also put emphasis on the continual training and development of his associates. In early 1946, he began an internal training program for his associates. The program, now called Crawford Educational Services, set the standard in education and training of claims adjustment in the insurance industry. This training allowed Crawford & Company to become the industry leader in claims administration within the United States. As Crawford expanded its operations, Jim Crawford released what is known as "General Memorandum No. 1" which established Crawford's long running slogan of Top Quality, Promptly. This slogan illustrated his mission that any claim adjustment handled by Crawford & Company was done thoroughly and correctly. Over the next two decades, Crawford continued to expand its operations across the United States. These offices handled casualty and workers' compensation claims for all major insurance carriers. In 1957, Crawford expanded its operations internationally with the opening of an office in London. This international expansion continued over the next decades. On its 25th anniversary in 1967, Crawford & Company had offices opening in Canada, Puerto Rico, England, and United States. As an established leader in the marketplace, Crawford continued to expand its product offerings to the insurance industry. In 1968, Crawford became a publicly traded company. In 1971, a new 24/7 claims referral service called MAYDAY was introduced. This call center helped solidify Crawford as the innovator in the claims solutions market. Around the same time, Crawford introduced three new services: Rehabilitation Services, Risk Management Services, and Catastrophe Services. These services helped expand Crawford beyond just a property and casualty claims administration company. From Jim Crawford's initial goal of providing timely, quality service to every client, Crawford has grown from a small regional operation to the world's largest independent provider of claims management and related solutions to the risk management and insurance industry, with an expansive global network serving clients in more than 70 countries. Today, the Crawford System of Claims Solutions(SM) offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers' compensation claims and medical management, and legal settlement administration. The Company's shares are traded on the NYSE under the symbols CRDA and CRD

Other Affiliations

Gretchen K. Hiley is affiliated with Crawford & Co.

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