Zendesk, Inc.

Zendesk, Inc.

Zendesk, Inc.

Overview
Date Founded

2009

Headquarters

1019 Market Street,San Francisco, CA 94103

Type of Company

Public

Employees (Worldwide)

3,570

Industries

IT Consulting & Services
Computer Software
Other Business & Consulting Services
Internet Software & Services

Company Description

Zendesk delivers the leading cloud-based customer service software. Loved by customers for its simplicity and elegance, Zendesk is the easiest and fastest way to provide great customer service. More than 100 million people around the world receive support from Zendesk-powered customer service departments and help desks.

Contact Data
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Executives & Employees

Chairman of the Board, Chief Executive Officer, Co-Founder

Chief Creative Officer

Chief Financial Officer & Chief Accounting Officer

Chief Marketing Officer

Chief Information Officer

Chief People & Diversity Officer

Chief Revenue Officer

Senior Vice President & General Manager, Zendesk Sell

Vice President & General Manager, Asia Pacific Region

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Zendesk, Inc.
Owners & Shareholders
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Cadian Capital Management manages funds which seek long-term capital appreciation from investments in equity securities of companies in the global telecommunications, media and technology sectors as well as in consumer, healthcare, industrials, financial services and technology and other related sectors. To implement the above strategy, the firm focuses on fundamental stock research and selection through a disciplined upside/downside analysis. Cadian Capital Management takes a value-oriented approach to the sectors in which the funds invest, drawing upon the deep sector experience of their personnel across geographies and asset classes. They focus on seeking to minimize market and other systemic risks to the funds’ portfolios. The firm aims conservative net beta exposure through alpha generative long and short positions.

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Whale Rock Capital Management focuses on sponsoring and managing pooled investment vehicles and acts as an investment manager to their Flagship funds which aims to provide consistently superior, risk adjusted returns. The firm seeks to achieve this objective primarily by investing both long and short in equity securities and related instruments of publicly traded issuers, with a focus on issuers in the global technology, media and telecommunication (TMT) sectors. Whale Rock Capital Management utilizes a fundamental, research driven approach designed to identify technological, social and economic trends that generate significant product cycles and industry inflection points and then analyze the sub-sectors and/or companies with the most exposure (both positive and negative) to these trends. Their investment strategy tends to be longer-term in nature. Once significant trends and inflection points are identified, they look for companies whose sales and profits will benefit from these trends and that have some of the following characteristics: strong business models and competitive advantages, underappreciated earnings power, reasonable valuations and good management. On the short side, the firm looks for companies that will be negatively impacted by the identified trends and are often attracted to other investment attributes, such as: turnarounds, management changes, value creating acquisitions, shareholder friendly capital structure actions, such as stock buybacks, and prudent use of leverage.

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Echo Street is a long-term investor that utilizes fundamental value investment strategy by investing in asset-oriented securities that they believe are undervalued by the market. The firm’s analysis focuses on valuation and value creation and seeks to understand what a company is worth as well as what it is worth relative to other investment opportunities. They utilize a variety of methods and strategies to make investment decisions and recommendations. Echo Street maintains a low turnover rate.

Recent Transactions
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Zendesk, Inc. purchases Smooch Technologies, Inc. from TA Associates Management, L.P., iNovia Capital, Inc., Real Ventures

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Zendesk, Inc. purchases FutureSimple, Inc. from RRE Advisors LLC, OCA Venture Partners LLC, Hyde Park Angels LLC, Hyde Park Venture Partners Management LLC, Index Ventures SA, Chicago Ventures LLC

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Zendesk, Inc. purchases Outbound Solutions, Inc. from InterWest Partners, LLC, Y Combinator LLC, Correlation Management LLC, Wefunder, Inc., Oakhouse Partners LLC, Lunch Van Fund LLC

Insider Transactions
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Transaction Advisors
Underwriter

Advised onZendesk, Inc. issued USD Common Stock

Escrow Agent

Advised onZendesk, Inc. issued USD Common Stock

Underwriter

Advised onZendesk, Inc. issued USD Common Stock

Co-Chair, Technology Practice

Advised onZendesk, Inc. issued USD Common Stock

Legal Advisor

Advised onZendesk, Inc. purchases We Are Cloud SAS from Alven Capital Partners SA

Associate

Advised onZendesk, Inc. issued USD Common Stock

Advisors & Consultants
Legal Advisor

Partner, San Francisco at Cooley LLP

Legal Advisor

Chairman, Silicon Valley at Goodwin Procter LLP

Real Estate Agent

Senior Vice President at Newmark & Company Real Estate, Inc.

Clients

Launched in November 2008, Groupon features a daily deal on the best stuff to do, see, eat, and buy in 48 countries, and soon beyond (read: Space). We have about 10,000 employees working across our Chicago headquarters, a growing office in Palo Alto, CA, local markets throughout North America and regional offices in Europe, Latin America, Asia and around the world. Our company philosophy is pretty simple: we treat our customers the way we like to be treated. That boils down to a few key things: We sell stuff we want to buy. A great price is only half the battle - it's also got to be a great product or service. Between our top-rated business partners and unbeatable prices, you should feel comfortable venturing out and trying something new - just because it's featured on Groupon. We want Groupon to be an addiction you can feel good about. No BS. We really want you to love Groupon. "Gotchas" and buried conditions that sour the experience are a terrible way to accomplish that goal. We want each Groupon purchase to feel too good to be true, from the moment you buy to the day you use it. If there's anything unusual about a deal (e.g. an inconvenient location) we go out of our way to point it out

Ingersoll Rand (NYSE:IR) is a world leader in creating and sustaining safe, comfortable and efficient environments. We inspire progress through unleashing the potential in people and technologies to advance the quality of life. By making environments safe, comfortable and efficient, we enable our customers to achieve progress and create a positive impact in their world. Ingersoll Rand is a $14 billion global company committed to sustainability business practices within our company and our customers..

Slack is a platform that enables team communications in one place. The company’s platform provides real-time messaging, archiving, and searching services for various teams. Slack was founded by Daniel Stewart Butterfield, Serguei Mourachov, Eric Costello and Callum James Henderson-Begg and is headquartered in San Francisco, CA.

Key Stats and Financials As of 2019
Market Capitalization
$12.4B
Total Enterprise Value
$8.58B
Earnings Per Share
$-1.53
Net Profit
$-170M
EBITDA
$-119M
EBITDAMargin
-14.63%
Total Debt
$589M
Total Equity
$458M
Enterprise Value Sales
10.54x
TEVNet Income
-50.56x
Debt TEV
0.07x
Three Year Compounded Annual Growth Rate Of Revenue
37.67%
Revenue
$814M
Non-Profit Donations & Grants
$5,000 - $10K
2019
$10K - $25K
2019
$10K - $25K
2019
Investments
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Lessonly, Inc. provides learning automation software solutions. Its services include administrative support, content creation, strategic planning, product consulting, and advanced training. The company was founded by John Maxwell Yoder, Kristian Andersen, Mike Fitzgerald and Eric Tobias in 2012 and is headquartered in Indianapolis, IN.

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StellaService, Inc. engages in the development of customer feedback and quality management platform. Its platform capabilities include remote workforce, agent engagement, real-time quality assurance, coaching, one-on-one meeting, rewards and recognition, and service recovery. It offers solutions for agents, team leaders, quality assurance managers, executives, startups, enterprises, business process outsourcing (BPOs), and mall and midsize businesses (SMBs). The company was founded by John Ernsberger and Jordan Leiser in 2009 and is headquartered in New York, NY.

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GoodData Corp. provides collaborative business intelligence platform and custom reporting solutions. The company was founded by Michal Dovrtel, Roman Stanek and Zdenek Svoboda in 2007 and is headquartered in San Francisco, CA.

Investors
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Walden International focuses on investments in the following sectors: semiconductors, software, internet & digital media and emerging technologies. They make seed stage, early-stage and expansion round investments. The firm prefers to invest in the US and Asia. The firm generally seeks board representation.

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Investor at SPOTHERO, INC.

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Investor at Gengo, Inc. - Japan

Suppliers
NetSuite, Inc. Internet Software & Services | San Mateo, California

NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more. More than 12,000 high-growth and midsized companies and divisions of large enterprises use NetSuite to run more effectively without the high costs and inefficiency of on-premise systems. By using NetSuite to automate operations, streamline processes and access real-time business information anytime, anywhere, growing businesses realize breakthrough performance improvements. NetSuite also offers industry-specific solutions for professional services, software, wholesale distribution, manufacturing, and ecommerce. NetSuite OneWorld helps global, multi-company organizations manage subsidiaries better with robust multinational, multi-currency support

Lionbridge Technologies, Inc. IT Consulting & Services | Waltham, Massachusetts

Lionbridge Technologies, Inc. (Delaware) is a multinational software and professional services company. Its services includes language translation, localization, software testing, e-learning translation, internationalization, interpretation, software development and testing, and content development services. The company was founded by Rory J. Cowan in 1996 and is headquartered in Waltham, MA.

BlackLine, Inc. Internet Software & Services | Woodland Hills, CA

BlackLine, Inc. operates a cloud-based software platform which is designed to transform accounting and finance operations for organizations of all types and sizes. Its scalable platform supports critical accounting processes such as the financial close, account reconciliations, intercompany accounting, and controls assurance. The company was founded by Therese Tucker in May 2001 and is headquartered in Woodland Hills, CA.

Competitors
Oracle Corp. Computer Software - Redwood Shores, CA

Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood Shores, California. The company specializes primarily in developing and marketing database software and technology, cloud engineered systems, and enterprise software products — particularly its own brands of database management systems. In 2018, Oracle was the third-largest software maker by revenue, after Microsoft and Alphabet. The company also develops and builds tools for database development and systems of middle-tier software, enterprise resource planning (ERP) software, customer relationship management (CRM) software, and supply chain management (SCM) software.

Salesforce.com, Inc. Computer Software - San Francisco, CA

Salesforce.com, Inc. provides enterprise cloud computing applications. It provides a comprehensive customer and collaboration relationship management service to businesses of all sizes and industries and also provides a technology platform for customers and developers to build and run applications. The company has designed and developed its applications to be easy-to-use and intuitive solutions that can be deployed rapidly, customized easily and integrated with other software applications. Salesforce.com offers its services on a subscription basis, primarily through its direct sales efforts and indirectly through partners. The company operates in one segment. It was founded by Marc Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez in February 1999 and is headquartered in San Francisco, CA.

ServiceNow, Inc. IT Consulting & Services - Santa Clara, CA

ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. We help transform IT organizations from reactive, manual and task-oriented, to pro-active, automated and service-oriented organizations. Our on-demand service enables organizations to define their IT strategy, design the systems and infrastructure that will support that strategy, and implement, manage and automate that infrastructure throughout its lifecycle, while leveraging our self-service capability. We provide a broad set of integrated functionality that is highly configurable and extensible and can be efficiently implemented and upgraded. Further, our multi-instance architecture has proven scalability for global enterprises, and advantages in security, reliability and deployment location. We offer our service under a Software-as-a-Service (SaaS) business model. Customers can rapidly deploy our service in a modular fashion, allowing them to solve immediate business needs and access, configure and build new applications as their requirements evolve. Our service, which is accessed through an intuitive web-based interface, can be easily configured to adapt to customer workflow and processes. Upgrades to our service are designed to be efficient and compatible with configuration changes and applied with minimal disruption to ongoing operations.

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