Support.com, Inc.

Support.com, Inc.

Support.com, Inc.

Overview
Date Founded

1997

Headquarters

900 Chesapeake Drive,2nd floor,Redwood City, CA 94063

Type of Company

Public

Employees (Worldwide)

2,035

Industries

Computer Software
Internet Software & Services

Company Description

Support.com, Inc. engages in the provision of technical support services and cloud-based software. It offers turnkey and outsourced support services for service providers, retailers, internet of things solution providers and technology companies. The firm technology support services programs help consumers to create new revenue streams and deepen customer relationships. The company was founded by Cadir B. Lee and Mark Jonathan Pincus in December 1997 and is headquartered in Wilmington, DE.

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Executives & Employees

President, Chief Executive Officer, Chief Financial Officer & Director

General Counsel

Chief Marketing Officer

Vice President, Program Management & General Manager, Small Business

Senior Director, Quality Assurance

Senior Director-Software Development & Country Manager

Vice President, Corporate Controller

Director, Product Management

Vice President, Services Sales & Account Management

Vice President-Product Management & Corporate Marketing

Board of Directors

Fund Advisor at Fondren Management LP

Director at Fitness Food Holdings LLC

President, Chief Executive Officer, Chief Financial Officer & Director at Support.com, Inc.

Founder at Four Winds Advisors LLC

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Support.com, Inc.
Owners & Shareholders
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Fondren Management LP is a private company headquartered in Houston, TX, also operating in US, that provides investment advice. Bradley Louis Radoff has been the CEO of the firm since 2005.

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Solas Capital Management typically invests a large majority of their clients' assets in equity and equity-related securities that may be affected by business, financial market or legal uncertainties. The firm's investment approach focuses on fundamental value with respect to specific securities, both in long and short strategies. The strategy is designed to achieve absolute investment returns and preserve capital, regardless of market conditions. Solas Capital's objective is to avoid significant net exposure to the market as a whole, and to various aspects of the market, while focusing on identifying specific investment situations which represent the best opportunities for optimal risk-adjusted returns.Solas Capital uses primary research and fundamental bottom-up analysis to develop a deep, fundamental view of companies and to identify opportunities across investment instruments. They seek to identify companies which will out-perform, as well as those that will under-perform, in any given industry sector and across a wide range of global markets. Their value-oriented strategy is consistent in approach and does not depend on market environment. Solas Capital typically maintains low net exposure and does not vary exposure or attempt to predict market movements in the broad market.

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Solas Capital Management typically invests a large majority of their clients' assets in equity and equity-related securities that may be affected by business, financial market or legal uncertainties. The firm's investment approach focuses on fundamental value with respect to specific securities, both in long and short strategies. The strategy is designed to achieve absolute investment returns and preserve capital, regardless of market conditions. Solas Capital's objective is to avoid significant net exposure to the market as a whole, and to various aspects of the market, while focusing on identifying specific investment situations which represent the best opportunities for optimal risk-adjusted returns.Solas Capital uses primary research and fundamental bottom-up analysis to develop a deep, fundamental view of companies and to identify opportunities across investment instruments. They seek to identify companies which will out-perform, as well as those that will under-perform, in any given industry sector and across a wide range of global markets. Their value-oriented strategy is consistent in approach and does not depend on market environment. Solas Capital typically maintains low net exposure and does not vary exposure or attempt to predict market movements in the broad market.

Recent Transactions
Details Hidden

Support.com, Inc. purchases RightHand IT Corp.

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Support.com, Inc. purchases SUPERAntiSpyware.com

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Support.com, Inc. purchases Xeriton Corp.

Transaction Advisors
Selling Group Member

Advised onSupport.com, Inc. issued Common Stock

Underwriter

Advised onSupport.com, Inc. issued Common Stock

Underwriter

Advised onSupport.com, Inc. issued Common Stock

Advisors & Consultants
Legal Advisor

Partner at Jones Day

Advisor

Partner at Paradigm Partners (Wilmslow) LLP (GB)

Clients

Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is the nation’s largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand as well as to businesses. NBCUniversal operates 30 news and entertainment cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks & Resorts.

Office Depot, Inc. engages in the provision of office products, services, supplies, and technology solutions. It operates through the following segments: Retail, Business Solutions, and CompuCom. The Retail segment involves in selling merchandise through chain of office supply stores and offers products and services in the categories of supplies, technology, and furniture and other. The Business Solutions segment trades branded and private branded products and services and provides copy and print services. The CompuCom segment comprises procurement, installation, and managing the life cycle of hardware and software businesses; and offers information technology (IT) support services including remote help desk, data centers, and on-site IT professionals. The company was founded by F. Patrick Sher, Stephen Dougherty and Jack Kopkin in March 1986 and is headquartered in Boca Raton, FL.

Assurant, Inc. engages in the provision of risk management solutions. It operates through following segments: Global Housing, Global Lifestyle, and Global Preneed. The Global Housing segment provides lender-placed homeowners, multi-family housing, and mortgage solutions. The Global Lifestyle segment offers mobile device protection products, related & extended service products and related services for consumer electronics & appliances, vehicle protection services, and credit insurance. The Global Preneed segment provides pre-funded funeral insurance and annuity products. The company was founded on February 4, 2004 and is headquartered in New York, NY.

Key Stats and Financials As of 2018
Market Capitalization
$29M
Total Enterprise Value
$-3.34M
Earnings Per Share
$-0.48
Revenue
$69.5M
Total Equity
$47.9M
Net Profit
$-9.1M
Total Debt
$0
EBITDAMargin
0.82%
EBITDA
$572K
Debt TEV
0x
TEVNet Income
0.37x
Enterprise Value Sales
-0.05x
Five Year Compounded Annual Growth Rate Of Revenue
-4.63%
Three Year Compounded Annual Growth Rate Of Revenue
-3.47%
Enterprise Value EBITDAOperating
-5.83x
Investors
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Former Chairman & Acting Chief Executive Officer at Compaq Computer Corp.

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Partner at Intalio, Inc.

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Attractor Investment Management specializes in high technology issues and invests both privately and in the public market. The firm employs a research-centered investment strategy with very concentrated portfolios. Though not limited by sector, they tend to invest in the stocks of US companies in the technology services, electronic technology and retail sector. Attractor Investment Management invests across all market-caps, with emphasis on the stocks of large-cap companies. The firm maintains a low turnover rate

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PTC, Inc. Internet Software & Services | NEEDHAM, MA

PTC, Inc. engages in the development and provision of software-based product management and development solutions. It operates through the Software products and Professional Services segments. The Software Products segment includes license, subscription and related support revenue for its products. The Professional Services segment consists of consulting, implementation and training services. The company was founded in 1985 and is headquartered in Needham, MA.

BeQuick Software, Inc. Accounting & Financial Services | Jupiter, FL

BeQuick Software, Inc. provides hosted customer relations management and billing solutions. It specializes in providing mobile solutions to clients. The company was founded by Steve McIntosh and Sean Biganski in 2002 and is headquartered in Palm Beach Gardens, FL.

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