Firstsource Solutions Ltd.

Firstsource Solutions Ltd.

Firstsource Solutions Ltd.

Overview
Date Founded

2001

Headquarters

Mindspace, New Link Road,5th Floor, Pradigm B wing,Malad West,Mumbai, Maharashtra 400064

Type of Company

Public

Employees (Worldwide)

28K

Industries

IT Consulting & Services
Other Business & Consulting Services
Accounting & Financial Services

Company Description

Firstsource Solutions Ltd. is provides customized business process management services in India, the United States, the United Kingdom, the Philippines, and internationally. The company offers various services across the customer lifecycle, Including acquisition, account servicing, collection, and retentions; sales ledger administration and collection, cash management and administration, payroll, VAT, and tax management services; credit and bank cards, private label retail cards, automotive and personal loans, overdraft accounts, and mortgage collection services; healthcare collection services; and default management, prevention, and recovery solutions. It also provides contact center and back-office processing services; claims processing and adjudication, digital mailroom and document, enterprise claim, Omni channel contact center, provider data management and credentialing, quality assurance, and telehealth support services, as well as member enrollment, billing, and eligibility services; and MedAssist, a revenue cycle product suite to enhance the revenue for hospitals and patient experience. In addition, the company manages claims handling transactions, including claims management, adjudication, remediation, and fulfillment; origination, home equity, routine and default servicing, title, and closing and escrow underwriting services; invoice factoring and discounting, payroll finance, debtor protection, deal management and pay-outs, cash allocation, sales ledger management, account servicing, complaints handling, credit control, and payment recovery; and business process consulting services. It serves the banking and financial services, healthcare, telecom and media, insurance, mortgage, and utilities sectors. The company was founded on December 6, 2001 and is headquartered in Mumbai, India.

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Executives & Employees

MD & Chief Executive Officer

President & Chief Financial Officer

Executive Vice President-Operational Excellence COE

Head-Collections

Company Secretary & Compliance Officer

Senior Vice President, Strategy & Investor Relations

President & Chief Executive Officer, Healthcare Provider

Chief Operating Officer

Chief Revenue Officer

Board of Directors

Chairman at RP-Sanjiv Goenka Group Pvt. Ltd.

Sector Head-Retail & FMCG at RP-Sanjiv Goenka Group Pvt. Ltd.

Chairman of Audit Committee at Firstsource Group USA, Inc.

Managing Partner at Khaitan & Co.

Former Ambassador to Afghanistan at Government of United Kingdom

Member-Eastern Regional Board at Reserve Bank of India

Former Chief General Manager, Foreign Offices at State Bank of India

Chairman of Stakeholder Relationship Committee at Firstsource Group USA, Inc.

MD & Chief Executive Officer at Firstsource Solutions Ltd.

Member, Board of Directors at Firstsource Solutions Ltd.

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Owners & Shareholders
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HDFC-IM manages portfolios invested in equity, fixed-income and money-market instruments with a primary focus on Indian securities. They manage a range of investment vehicles including a fixed maturity plan, ETFs, equity and growth funds, debt and income funds, fund of fund schemes, capital protection funds and liquid funds.

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Steinberg Asset Management (SAM) is a value equity adviser that manages separate accounts in small-cap, small/mid-cap, mid-cap and all-cap value equity portfolios. The firm focuses on creating portfolios of long-term investments with asymmetric risk/reward profiles. Portfolios are built from the bottom up through in-house fundamental research. Portfolios typically consist of 25 to 40 stocks which SAM believes the risk of permanent loss of capital is small while the opportunity to grow capital over a 3-to-5 year investment horizon is significant. In addition, SAM typically identifies a “free or strategic call” for each investment which presents what they believes is an incremental opportunity for an additional return in excess of the estimated annualized return target established by their analysts.The firm's private funds may borrow from brokerage firms and banks to increase the amount of capital available for investment. They may borrow funds through entering into repurchase agreements, and may leverage their investment return with options, swaps, forwards and other derivative instruments. The funds may also invest in securities and other assets which are subject to legal or other restrictions on transfer or for which no liquid market exists.

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HDFC-IM manages portfolios invested in equity, fixed-income and money-market instruments with a primary focus on Indian securities. They manage a range of investment vehicles including a fixed maturity plan, ETFs, equity and growth funds, debt and income funds, fund of fund schemes, capital protection funds and liquid funds.

Recent Transactions
Details Hidden

Vertex Group, Inc., Vertex Customer Management India Pvt. Ltd. purchase Firstsource Solutions Ltd. /India Domestic Business from Firstsource Solutions Ltd.

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Firstsource Solutions Ltd. purchases Nanobi Data & Analytics Pvt Ltd.

Details Hidden

Firstsource Solutions Ltd. purchases MedAssist, Inc. from Roundtable Healthcare Management, Inc.

Transaction Advisors
Legal Advisor

Advised onVertex Group, Inc., Vertex Customer Management India Pvt. Ltd. purchase Firstsource Solutions Ltd. /India Domestic Business from Firstsource Solutions Ltd.

Investment Advisor

Advised onFirstsource Solutions Ltd. purchases MedAssist, Inc. from Roundtable Healthcare Management, Inc.

Legal Advisor

Advised onCESC Ltd., Spen Liq Pvt Ltd. purchase Firstsource Solutions Ltd. from ICICI Bank Ltd., Aranda Investments (Mauritius) Pte Ltd., Metavante Investments (Mauritius) Ltd.

Investment Advisor

Advised onFirstsource Solutions Ltd. purchases MedAssist, Inc. from Roundtable Healthcare Management, Inc.

Legal Advisor

Advised onFirstsource Solutions Ltd. purchases MedAssist, Inc. from Roundtable Healthcare Management, Inc.

Attorney

Advised onFirstsource Solutions Ltd. purchases MedAssist, Inc. from Roundtable Healthcare Management, Inc.

Advisors & Consultants
Advisor

Managing Director at Christensen Investor Relations India Pvt Ltd.

Key Stats and Financials As of 2021
Market Capitalization
$1.83B
Total Enterprise Value
$1.23B
Earnings Per Share
$0.07
Three Year Compounded Annual Growth Rate Of Revenue
13.93%
Revenue
$695M
Debt TEV
0.13x
TEVNet Income
24.9x
Enterprise Value EBITDAOperating
10.68x
Enterprise Value / Sales
1.77x
EBITDAMargin
16.6%
Net Profit
$49.5M
Total Equity
$383M
EBITDA
$115M
Total Debt
$163M
Investments
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Anunta Tech Infrastructure Services Ltd. provides cloud generation information technology services. It designs cloud-based application delivery architectures, provides on-going management and delivers services on a pay per user billing model with guarantees on end-user experience. The firm offers application delivery as a service, managed hosted desktops, remote infrastructure management, service desk and managed data center services. The company was founded by Ananda Mukerji and Sanjiv Dalal in November 2012 and is headquartered in Mumbai, India.

Investors
Details Hidden

Chairman of the Board, Co-Founder at Anunta Tech Infrastructure Services Ltd.

Suppliers
A2Z Infra Engineering Ltd. Engineering, Construction & Architecture | Gurgaon, India

A2Z Infra Engineering Ltd. Engages in the provision of engineering services. It operates through the following segments: Engineering Services, Facility Management Services, Municipal Solid Waste Management, Power Generation Projects, and Others. The Engineering Services segment includes supply, erection and maintenance of electrical transmission lines including laying and maintenance of Optic Fiber Cable (OFC) and allied services to power distribution companies. The Facility Management Services segment offers services facility management and maintenance needs of commercial and retail spaces including offices, railways stations, railway coaches, airports, ports, and malls. The Municipal Solid Waste Management segment refers to door to door collection, intermediate transportation and processing of waste to compost, vermin compost, plastic recyclable and eco bricks. The Power Generation Projects segment provides solutions for clean and green energy. The Others segment represents trading of goods, and renting of equipment. The company was founded by Amit Indrasen Mittal on January 7, 2002 and is headquartered in Gurgaon, India.

Competitors
Infosys Ltd. IT Consulting & Services - Bangalore, India

What We Do Infosys Limited (NYSE: INFY) was started in 1981 by seven people with US$ 250. Today, we are a global leader in consulting, technology and outsourcing with revenues of US$ 7.231 billion (LTM Q3 FY13). Many of the world’s most successful organizations rely on Infosys to deliver measurable business value. Infosys provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries build tomorrow’s enterprise. Our award-winning Infosys Labs and its breakthrough intellectual property can be leveraged as a co-creation engine to accelerate innovation across the enterprise. Infosys pioneered the Global Delivery Model (GDM), based on the principle of taking work to the location where the best talent is available, where it makes the best economic sense, with the least amount of acceptable risk. Continued leadership around GDM enables Infosys to drive extraordinary efficiencies and free up clients’ resources for strategic transformation or innovation initiatives. Infosys has a global footprint with 67 offices and 69 development centers in US, India, China, Australia, Japan, Middle East, UK, Germany, France, Switzerland, Netherlands, Poland, Canada and many other countries. Infosys and its subsidiaries have 155,629 employees as on Dec 31, 2012. Infosys takes pride in building strategic long-term client relationships. 97.5% of our revenues come from existing customers (Q3 FY 13). Infosys gives back to the community through the Infosys Foundation that funds learning and educatio

Dell Technologies, Inc. Computer Hardware - Round Rock, Texas

Dell Technologies, Inc. is a holding company, which engages in the provision of information technology hardware, software, and service solutions through its subsidiaries. It operates through the following segments: Infrastructure Solutions Group (ISG), Client Solutions Group (CSG), and VMware. The ISG segment includes servers, networking, and storage, as well as services and third-party software and peripherals that are closely tied to the sale of ISG hardware. The CSG segment consists of sales to commercial and consumer customers of desktops, thin client products, and notebooks. The VMware segment provides compute, cloud management, networking and security, storage and availability, and other end-user computing offerings. The company was founded by Michael Saul Dell in 1984 and is headquartered in Round Rock, TX.

Tech Mahindra Ltd. IT Consulting & Services - Pune, India

Tech Mahindra is part of the USD 15.9 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. The Mahindra Group employs more than 155,000 people in over 100 countries and operates in key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology and vacation ownership. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services). In 2012, Mahindra featured on the Forbes Global 2000 list, a listing of the biggest and most powerful listed companies in the world. In 2013, the Mahindra Group received the Financial Times ‘Boldness in Business’ Award in the ‘Emerging Markets’ category Tech Mahindra’s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. The solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting). With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America. Tech Mahindra has successfully implemented more than 18 Greenfield Operations globally and has over 140 active customer engagements mostly in the Telecom sector. The company has been involved in about 9 transformation programs of incumbent telecom operators. In the Telecom sector, Tech Mahindra has niche and proven domain expertise, distinctive IT skills, research and development, innovative delivery models and approach to off-shoring. Company’s solutions enable clients to maximize returns on IT investment by achieving faster time to market, reduced total cost of ownership resulting into high levels of customer satisfaction. Tech Mahindra’s achievements have been recognized by various industry analysts, forums and clients – winning several prestigious awards and accolades. Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 49000 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008, ISO 20000, ISO 27000 & BS25999 certified.

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