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Someone to listen: Answering the call at Kids Help Phone : Canadian service marks 30th anniversary at a time when more young people than ever report anxiety and depression, with many of them unsure where to turn

Jan 31, 2019 - The Globe and Mail (Canada)

'I'm thinking about killing myself a lot."

Counsellor Laura Krahn is nearing the end of her evening shift at Kids Help Phone when she opens up a live chat and finds this message. "I am so glad you chose to share this with someone tonight," she types back. "Can I ask if you are safe enough right now for us to talk more about what is going on?" Since arriving at work at 4 p.m., Ms. Krahn has coached a student dealing with exam stress, discussed pop music to lift the spirits of a teenager str...