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Retailers must 'go the extra mile' to overcome inefficient and unprofitable delivery models

Jan 10, 2019 - PR Newswire

PR Newswire

A new study from theCapgemini Research Institutehas highlighted that retailer investment in "last mile" delivery - the final leg of the online purchase journey before a product lands in the customer's hands - is needed in order to uncover new revenue streams. The report found that 97 percent of organizations believe that current last-mile delivery models are not sustainable for full scale implementation across all locations, and that free shipping costs cannot be maintained unl...