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Put passengers at the heart of fixing rail

Dec 05, 2018 - City A.M.

THE HEADLINES yesterday that Govia Thameslink Rail (GTR) must spend £15m on passenger improvements to hold onto its franchise will be welcome, if overdue, news for the droves of commuters whose lives were made hell during the timetable chaos earlier this year. The Department for Transport labelled GTR's performance "unacceptable", and has not only decreed that the operator will make no profit this financial year, but has capped its future profits until 2021. But the demands for someone's head t...