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Navy Federal Credit Union Ranked As A CX Elite Brand Again For Customer Experience

Jun 08, 2021 - Business Wire

Navy Federal Credit Union holds on to the top spot as the industry leader for a sixth consecutive year, ranking No. 1 among multichannel banks/credit unions for customer experience in Forrester's proprietary 2021 CX Index(TM) survey. The credit union was once again named a CX Elite brand (a top 5% brand), and took the lead for customer experience among credit card issuers.

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