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More clarity needed on polyclinic referrals and accessing subsidised care; A recent miscommunication case highlights the need for clearer guidelines from the Ministry of Health and hospitals when it comes to access to subsidised care

Jan 16, 2020 - The Straits Times (Singapore)

A simple miscommunication during a hospital visit landed a 72-year-old retired bridal make-up artist with a bill shock.

When Madam Song Yuen Han went to the National University Hospital (NUH) to treat the cataract in her left eye, she was asked at the point of admission if she wanted to stick with the same doctor who had seen her.

Madam Song, who had a referral letter from a polyclinic doctor to see an ophthalmologist, said that she did.

She did not know this would mean that...