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Microsoft brings AI and AR to Dynamics 365 to reinvent sales, customer service, marketing

Sep 22, 2018 - ICT Monitor Worldwide

Microsoft is bringing artificial intelligence (AI) and mixed reality to Dynamics 365, according to a Tuesday blog post from Alysa Taylor, corporate vice president of Microsoft business applications and industry. Both additions aim to accelerate the functionality of business applications, the post said.

Dynamics 365 was introduced two years ago, with the mission of eliminating silos within customer relationship management (CRM) and enterprise resource planning (ERP) processes, said the post...