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Jan 01, 2019 - The Banker

sing customer data to reach credit decisions.

UReliance on machine learning to spot underwriting fraud. Consolidation of transaction data to identify cross-selling opportunities. The explosion in customer data alongside technological innovations has improved financial services providers' ability to tailor products and create better efficiencies.

But the use of data also poses urgent questions around ethics, fairness and accessibility. In this regard, social media companies such as Fa...