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How to 'break the ice' with your chatbot

Apr 04, 2017 - VentureBeat

Apr 04, 2017( VentureBeat: http://venturebeat.com/ Delivered by Newstex) We've all had that moment: You open a website or dial a customer service number and find yourself greeted by an obviously automated response. You curse the heavens and brace yourself for a 'chat' with the soulless machine on the other end. Of course, chatbots have made serious progress from their humble beginnings.

The latest hotshot software, Cogito[1], can listen to human conversations between service representati...