Powered by

Hotels chains need to overcome 'change blindness' in disruption era

May 03, 2018 - Australian Financial Review

The man who helped create the world's biggest hotel company, former Starwood Hotels CEO Frits Dirk van Paasschen, has warned hotel operators they need to "overcome change blindness" if they want to compete with online giants such as Airbnb and other disrupters.

Mr Van Paasschen led Starwood until 2015 before its merger with Marriott International, a move that many in the hotel industry saw as a direct response to the growth of Airbnb and the market power of the online travel agents. "I wok...