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From context to solution, using AI to keep your customer happy

Jul 12, 2019 - VentureBeat

Jul 12, 2019( VentureBeat: http://venturebeat.com/ Delivered by Newstex) Companies have delved into building bots and other virtual agents that can help support their customers. But at Transform 2019[1] today, Ryan Lester, senior director of customer experience technologies at LogMeIn, declared that companies must not think about AI from a bot perspective, but from multiple perspectives.

The current environment is ripe for better customer service. 'It's a unique opportunity to not think ...