Food aggregators can’t just get away with substandard deliveries in India anymore
Multi-million dollar funding rounds aside, food-delivery startups are facing regulatory heat in India—but no one’s really complaining.
On Dec. 29, the Food Safety and Standards Authority of India (FSSAI) issued a new set of guidelines for them. They mandate:
So far, startups such as Swiggy and Zomato operate only as a conduit between the consumer and restaurants, picking up orders and delivering them. The government is now clearly putting the onus on the conduits.