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Contact Center Outsourcing Market to hit $131.56 Bn by 2025 - Analysis by Emerging Trends, Size, Share, Service Type, and Recent Strategic Initiatives: Adroit Market Research

Jun 05, 2019 - GlobeNewswire

Dallas, Texas, June 06, 2019 (GLOBE NEWSWIRE) -- The global contact center outsourcing market was valued at USD 88.62 Billion in 2018. The major drivers of this market include companies which aim to solely focus on core business functions as it saves their costs, hiring, and infrastructure. Other factors that have equal contribution includes, the in-house contact center may have idle agents during non-peak periods and wasted human resource, which could be avoided by outsourcing. Companies poss...