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Cloud-based Contact Centers Choose CCSPs Using Next-generation Technologies

Jan 17, 2019 - PR Newswire

PR Newswire

Artificial intelligence, machine learning and augmented reality create vast growth opportunities in a highly competitive market, finds Frost & Sullivan

 As enterprises in North America increasingly migrate their processes and applications to the cloud,contact center service providers(CCSPs) will have to deliver next-levelcustomer experience(CX) and contact center performance and productivity to gain a competitive edge. Using a broadened set of analytics tools that incorp...