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Citi Commercial Cards Enhances Client Satisfaction with Launch of Intelligent Virtual Agent

Feb 03, 2020 - Business Wire

Citi Commercial Cards has launched an intelligent virtual agent ("IVA") capability within its call centers in the United States leveraging technology from Interactions, a leading conversational AI company. The introduction of the IVA is part of Citi Commercial Cards overall strategy to invest in technology that will provide a better digital servicing experience for its clients.

The IVA solution leverages Interactions' Adaptive Understanding(TM) technology, which provides a blend of Artific...