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Bye, Bye, Box Office

Feb 19, 2019 - Philadelphia Inquirer

In its inaugural year of 1996, when the CoreStates Center opened to hard rockers AC/DC and the Who, 80 percent of the sports fans and concert-goers walked up to the arena's box office off South Broad Street and bought tickets. CoreStates staffed the 20 windows that had the feel of well-guarded bank teller windows. Some days, the box office's safe bulged with $250,000 in cash.

Then came the internet.

In 2018, only 15 percent of the 2.6 million folks who bought tickets for shows and ga...