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Bank satisfaction in Australia makes first positive move since royal commission

Jan 09, 2019 - Marketline Newswire

Bank customer satisfaction has improved for the first time since the start of Finance Royal Commission in January last year, according to a new Roy Morgan report.

The satisfaction level improved marginally from 78% in October 2018 to 78.1% in November 2018, the Roy Morgan's 'Customer Satisfaction-Consumer Banking in Australia November Report' found.The increase comes at the time when the Australian banks are struggling to restore consumer trust, which plummeted due to a series of misconduc...