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American Water Recognized as First US Utility to Achieve Advanced Customer Center of Expertise Certification by SAP

Jan 17, 2019 - Business Wire

American Water (NYSE: AWK), the largest publicly traded U.S. water and wastewater utility company, today announced that it has been recognized by SAP as achieving an Advanced Customer Center of Expertise (ACCOE) certification and is the first U.S. utility company to reach this benchmark.

American Water utilizes SAP as its core enterprise resource planning system in enabling business integration, creating efficiencies in total cost of ownership, and, with this new certification, has achieve...