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-Citi implements AI call centre solution for commercial cards division

Feb 04, 2020 - Global Banking News

Global Banking News - 04 February 2020

Citi Commercial Cards is to launch an intelligent virtual agent (IVA) at its US call centres.

The firm is to use services from AI firm, Interactions, for the move. Interactions focuses on conversational AI.

According to Finextra, Gonca Latif-Schmitt, global head of Citi Commercial Cards, 'Citi Commercial Cards is committed to providing our clients with innovative solutions, and the introduction of the intelligent virtual agent demonstrates...