Temkin Group announces the publication of the2017 Temkin Experience Ratings,the seventh year that the company has published the industry's most comprehensive benchmark of customer experience delivered by large organizations. The results are available in a free report.
Based on a study of 10,000 U.S. consumers, the2017 Temkin Experience Ratingsevaluates the customer experience of 331 companies across 20 industries. Supermarkets and fast food chains took nine of the top 13 spots, withPubli
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