As U.S. airlines struggle with a lack of passengers to fill the glut of new flights into Cuba, Southwest CEO Gary Kelly told employees Monday that patience is key in the developing market.
"We didn't really have high expectations for this new market. ... It's going to take some time to understand what the demand is," Kelly said in his weekly message to employees. "I'm certainly not surprised by how the flights are performing. The flights aren't full, but again we certainly didn't expect th
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