Q: While my wife and I were in the Caribbean last summer, my brother-in-law passed away. I called American Airlines, and the airline changed our schedule to fly home early so I could give my sister support and help with last-minute arrangements for the funeral.
The American representative who changed our tickets was very understanding and indicated that she had to charge a $200-per-person change fee, but assured me that once documentation was provided I would be reimbursed the $400. That w
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